HOS-101 Principles of Hotel and Resort Management
An overview of the history, organizational structure, and economics of the hotel business and the career opportunities in the hospitality industry. The emphasis of the course will be an examination of the technical operations integral to hotel and resort management. Areas of study will include: hotel and resort operations; front office operations; food, beverage and restaurant operations; housekeeping and engineering; sales; staff management; and guest service.
Course Learning Outcomes
- Compare and contrast the different styles of lodging accommodations
- Describe the organizational structure of a hotel
- Delineate the functions and responsibilities housed in each hotel department
- Describe the relationship between, guest service, guest expectations and guest satisfaction