BUS-142 Professional Selling
This course is a study of the fundamentals of professional selling as a prerequisite to success in retailing and business occupations. Emphasis is placed on acquiring effective communication skills, self-confidence, and basic selling techniques through practical demonstration, on-site observation, and practice in retail settings. The importance of product knowledge, customer buying motivations, and the role played by the salesperson in the store’s total image are examined.
Outcomes
- Describe how and why to respond to consumer issues
- Apply the communication process to influence a customer's buying decision
- Evaluate the merits of a sales presentation